Technical Support Specialist
Job ID: 487011 Posted 2 weeks ago
Milledgeville, Georgia
Contract
End User Support / Helpdesk
Job Details
To Apply for this Job Click Here
Technical Support SpecialistIDR’s largest client is looking for an IT support Specialist to join their team! This is a hybrid role in Milledgeville. GA
Responsibilities of the Technical Support Specialist:
- Provide technical support to end users within the organization
- Test emerging new technologies and train end users on these technologies
- Working hands on with network troubleshooting and issue resolution
- Implement best practices for IT service management
- Diagnose and resolve software and hardware issues
Required Skills/Experience of the Technical Support Specialist:
- 2+ years’ experience with hands on technical support
- Extensive experience providing trouble shooting skills remotely, in person, and via the phone
- Strong telecom experience
- Work within an SLA driven incident management workflow
- Experience troubleshooting hardware, software, and peripheral equipment
What’s In It for You?
- Join a flexible, friendly, laid back work environment
- Enjoy extremely competitive compensation and benefits package
- Enjoy true work/life balance
- Join an extremely secure organization that offers job stability
- Advance your career by joining an organization that believes in promoting from within
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major market
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
To Apply for this Job Click Here
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.