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IDR is seeking a Customer Service Representative to join one of our top clients in the healthcare industry. This role is remote, but you must be located in one of these states – AK, AR, FL, GA, HI, ID, IN, IA, KS, LA, MI, MS, MO, MT, NE, NV, NC, ND, OH, OK, SC, SD, TN, UT, VA, WI, WY . If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview
Under the general supervision of a Manager, the Customer Service Representative will be responsible for triaging inbound calls from healthcare providers while ensuring a high level of customer service. Responsibilities include:
- Assisting Health Plan customers with inquiries regarding member benefits and eligibility, claim status verification, and health plan claim processing requirements.
- Maintaining accurate documentation of customer interactions.
- Communicating effectively with customers while maintaining confidentiality.
- Collaborating with co-workers and supporting a team-oriented environment.
- 2 years of customer service experience in the healthcare field
- Strong background in call center, insurance, or medical environments
- High School Diploma required; some college-level coursework preferred.
- Experience with EPIC software is a plus.
- Opportunity to work remotely or onsite.
- Full-time, Monday to Friday schedule with flexibility (no on-call or weekends).
- Comprehensive training and onboarding program.
- Competitive pay at up to $19/hr.
- 20+ Years of Proven Industry Experience
- Dedicated Engagement Manager for Support and Guidance
- Employee Stock Ownership Program
- Comprehensive Benefits Package
Pay transparency: 19/hr
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com
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