IT Support Specialist

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IT Support Specialist
IDR is seeking a dedicated and empathetic IT Support Specialist to join one of our top clients in the legal sector. This role is perfect for someone who thrives in a dynamic environment, is quick to learn, and has a positive attitude towards training and development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

This is a junior-level position. Compensation is set at $20/hr W2.

Position Overview/Responsibilities for the IT Support Specialist:

• Act as the primary point of contact for incoming IT requests and manage ticket triage
• Design, develop, and implement end-user device solutions tailored to our clients’ needs
• Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions
• Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)
• Collaborate with all IT teams and end users to support effective, reliable, and secure end-user device solutions
   

Required Skills for the IT Support Specialist:

• 1+ years of experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role
• Experience in desktop support roles in a Windows environment
• Familiarity with Microsoft Office 365 and Audio Visual systems
• Experience working with document management systems such as Laserfiche
• Hands-on experience working with ticketing systems
• Strong analytical skills and process improvement abilities
   

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture
   

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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