IT Systems Support Specialist

2 days ago

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IDR is seeking a IT Systems Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role focuses on supporting enterprise computing systems through monitoring, reporting, and observability practices. The company is a leader in enterprise technology solutions, dedicated to maintaining high system performance and reliability.

Position Overview for the IT Systems Support Specialist:

Monitor enterprise computing systems, networks, and applications in production and quality assurance environments with a wealth of technical expertise.
Conduct rigorous application and infrastructure availability checks, delivering comprehensive status reports.
Configure advanced monitoring tools, including the establishment of notifications for alerts, tickets, and logs.
Implement and manage observability practices, including metrics, logs, and traces, to provide comprehensive visibility into system performance and health.
Leverage scripting and software tools to automate processes, showcasing high technical proficiency.

Requirements for the IT Systems Support Specialist:

5+ years of experience in system monitoring, reporting activities, and IT observability.
Proven ability to decipher requirements from business users and communicate effectively via verbal, written, and face-to-face interactions.
Proven ability with application and infrastructure monitoring platform administration.
Solid understanding of fundamental software and hardware concepts, coupled with expertise in tools such as ScienceLogic, ServiceNow, or other monitoring platforms.
Proficiency with Word, Excel, Visio, and other documentation tools.

What’s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com