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IDR is seeking an IT Change Manager to join one of our top clients in Brentwood, TN. This role is pivotal in managing and overseeing the Change Management process to ensure seamless implementation of changes with minimal risk and disruption. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the IT Change Manager:
Manage the complete Change Management process, including standard, normal, and emergency changes, ensuring alignment with ITIL best practices and organizational policies.
Collaborate with IT teams, business units, and vendors to ensure successful change implementation and continuous improvement in change processes.
Facilitate Change Advisory Board (CAB) meetings, ensuring proper approvals and compliance with governance standards.
Develop and maintain comprehensive documentation for change processes and policies, while identifying opportunities to optimize workflows and automation.
Monitor key performance indicators (KPIs) and service level agreements (SLAs) related to change management, generating reports and dashboards to track performance and compliance.
Required Skills for IT Change Manager:
Minimum of 3 years of experience in IT Change Management with a strong understanding of the ITIL framework and best practices.
Proficiency in Change Management modules and excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
ITIL v4 Certification is a plus, along with System Administrator or Implementation Specialist certification.
Experience in large-scale enterprise environments is advantageous.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com