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IDR is seeking a Service Desk Analyst to join one of our top clients in Brentwood, TN. This role is perfect for individuals eager to contribute to a dynamic team, providing exceptional IT support as our client expands their service desk operations. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk Analyst:
• Provide top-notch IT support and service desk assistance as part of a 9-12 month contract, with potential for extension. • Engage in clear and efficient documentation and communication to ensure seamless service delivery. • Work within a hybrid schedule, with flexibility required for shifts between 6 am and 6 pm CST, Monday through Friday, and occasional weekend shifts. • Participate in onboarding and training sessions to support the transition of a new client service desk. • Utilize general IT knowledge and tools to troubleshoot and resolve technical issues.
Required Skills for Service Desk Analyst:
• Demonstrated experience in IT or service desk roles. • Strong proficiency in English, with excellent communication skills. • IT certifications, such as CompTIA, are preferred. • Ability to adapt to a hybrid work environment and flexible scheduling. • Proven ability to work collaboratively within a team.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com