Service Desk Analyst
Job ID: 480529 Posted 2 days ago
Brentwood, Tennessee
Contract
End User Support / Helpdesk
Job Details
To Apply for this Job Click Here
IDR is seeking a Service Desk Analyst to join one of our top clients in Brentwood, TN. This role is perfect for individuals eager to contribute to a dynamic team, providing exceptional IT support as our client expands their service desk operations. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk Analyst:
• Provide top-notch IT support and service desk assistance as part of a 9-12 month contract, with potential for extension. • Engage in clear and efficient documentation and communication to ensure seamless service delivery. • Work within a hybrid schedule, with flexibility required for shifts between 6 am and 6 pm CST, Monday through Friday, and occasional weekend shifts. • Participate in onboarding and training sessions to support the transition of a new client service desk. • Utilize general IT knowledge and tools to troubleshoot and resolve technical issues.
Required Skills for Service Desk Analyst:
• Demonstrated experience in IT or service desk roles. • Strong proficiency in English, with excellent communication skills. • IT certifications, such as CompTIA, are preferred. • Ability to adapt to a hybrid work environment and flexible scheduling. • Proven ability to work collaboratively within a team.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.comTo Apply for this Job Click Here
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.