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IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today!Position Overview/Responsibilities for the IT Support Technician :
- Responsible for providing on-site and/or remote technical support to end-users.
- Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
- Assist users with software problems, including operating systems, productivity suites and other applications.
- Set up new computers and equipment at user locations. Replace or upgrade hardware components.
- Use IT service management (ITSM) tools to log, track, and update service tickets.
- Frequently travel within a facility or to nearby locations.
- Document resolutions, technical procedures, and asset changes.
- 3+ years of experience in IT Field Support
- Hands-on experience working with Locution (See definition above)
- Experience working in Public Safety or Government environment
- Basic IT Certification Preferred
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com