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IDR is seeking a Technical Support Engineer – UX to join one of our top clients for an opportunity in Orlando, FL. This role is within a fast-paced technology environment focused on supporting the ServiceNow platform, with an emphasis on resolving complex issues and ensuring customer success. The company specializes in SaaS products and integrated systems, offering a dynamic work setting for technical professionals.
Position Overview for the Technical Support Engineer – UX:
- Manage and resolve the most challenging technical issues related to the ServiceNow platform.
- Combine business and technical expertise to provide proactive and tactical support.
- Collaborate with internal teams, including engineering and product success, to ensure successful customer outcomes.
- Act as the last point of escalation to drive issues to closure and assist engineers with complex technical problems.
- Deliver training on new products and maintain technical knowledge to support ongoing customer success.
Requirements for the Technical Support Engineer – UX:
- 2+ years’ professional experience as an engineer with experience in JavaScript, HTML, CSS
- 2+ years’ experience troubleshooting, resolving, and providing code-level analysis for complex technical issues
- Bachelor’s degree in computer science or related field highly preferred. Candidates without a degree will also be considered
- Experience supporting SaaS products & integrated systems
- Personal commitment to quality and customer service
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI – Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com