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IDR is seeking a Technical Support Engineer – Integrations to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex systems, software, and integrations within a dynamic IT environment. The company specializes in cutting-edge technology solutions and is dedicated to delivering exceptional customer service.
Position Overview for the Technical Support Engineer – Integrations:
- Provide technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, and networked environments.
- Respond to escalated situations where first-line support has failed to resolve issues, offering in-depth troubleshooting and resolution.
- Analyze data to identify potential causes of technical problems and collaborate with engineering teams for solutions.
- Understand and support the ServiceNow platform, cloud technologies, and troubleshooting practices to resolve complex technical cases.
- Act as a customer advocate, ensuring successful resolution of technical queries and unexpected behaviors within the platform.
Requirements for the Technical Support Engineer – Integrations:
- Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication/user management systems (e.g., Azure AD, Okta, SAML, SiteMinder).
- Understanding of email troubleshooting (e.g., Office 365, Exchange).
- Knowledge of web services (SOAP, REST).
- Experience in data extraction technologies (e.g., JDBC, ODBC) and exporting/importing data between systems.
- Working knowledge of network troubleshooting tools and techniques (e.g., Ping, Telnet).
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com