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IDR is seeking a Endpoint Coordinator to join one of our top clients for an opportunity in Rochester, MN. This role is centered around providing exceptional customer service at a prominent healthcare facility, assisting with endpoint equipment such as laptops and mobile devices. The position involves direct, on-site interaction with customers in a fast-paced environment, ensuring smooth operations and effective resolution of requests.
Position Overview for the Endpoint Coordinator:
- Serve as the first point of contact for customers dropping off or picking up endpoint equipment.
- Assist walk-in customers with loaner laptops, on-the-spot support, and general inquiries.
- Work closely with service technicians to facilitate repair and service processes.
- Proficiently handle customer interactions using MS Office applications.
- Maintain documentation and ticket tracking for customer requests and equipment.
Requirements for the Endpoint Coordinator:
- Excellent Customer Service Skills.
- Some familiarity with Endpoint Equipment.
- Does not need to be able to technically solve issues, but has skillset to provide interaction between customers and service technicians.
- Familiarity and proficiency with MS Office applications.
- High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role, OR an Associate’s degree with two (2) years of experience in similar roles, OR a Bachelor’s degree with strong computer troubleshooting and problem-solving skills.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is seeking a Endpoint Coordinator to join one of our top clients for an opportunity in Rochester, MN. This role is centered around providing exceptional customer service at a prominent healthcare facility, assisting with endpoint equipment such as laptops and mobile devices. The position involves direct, on-site interaction with customers in a fast-paced environment, ensuring smooth operations and effective resolution of requests.
Position Overview for the Endpoint Coordinator:
- Serve as the first point of contact for customers dropping off or picking up endpoint equipment.
- Assist walk-in customers with loaner laptops, on-the-spot support, and general inquiries.
- Work closely with service technicians to facilitate repair and service processes.
- Proficiently handle customer interactions using MS Office applications.
- Maintain documentation and ticket tracking for customer requests and equipment.
-
Requirements for the Endpoint Coordinator:
- Excellent Customer Service Skills.
- Some familiarity with Endpoint Equipment.
- Does not need to be able to technically solve issues, but has skillset to provide interaction between customers and service technicians.
- Familiarity and proficiency with MS Office applications.
- High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role, OR an Associate’s degree with two (2) years of experience in similar roles, OR a Bachelor’s degree with strong computer troubleshooting and problem-solving skills.
-
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
-
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
pay transparency: 22-23/hr W2
#LI-Onsite
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com