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IDR is seeking a Technical Support Engineer – Automation to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex electro/mechanical equipment, computer systems, and networked systems within a dynamic and innovative environment.
Position Overview for the Technical Support Engineer – Automation:
- Provide technical support to field engineers, technicians, and product support personnel addressing complex system issues
- Troubleshoot and debug hardware, software, and network-related problems in highly technical environments
- Collaborate with design and software engineering teams to report bugs and reliability concerns
- Support customer installation, training, and ongoing technical assistance
- Interact directly with customers/users possessing technical backgrounds on sophisticated systems
Requirements for the Technical Support Engineer – Automation:
- At least a Bachelor's Degree in a related field
- 2+ years' professional experience debugging JavaScript or Java code
- Experience supporting customers and/or end-users from a technical standpoint, including reporting issues to engineering
- Strong experience supporting network issues and handling OS administration
- Experience supporting ServiceNow platforms
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com