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IDR is seeking an Engineering Technician to join one of our top clients in Alpharetta, GA. This role is pivotal in ensuring the seamless operation of our client’s systems, providing advanced technical support, and contributing to a dynamic team environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview & Responsibilities for the Engineering Technician:
- Provide advanced technical support and resolve complex issues escalated from Tier I, ensuring smooth system functionality
- Conduct preventive and corrective maintenance on systems and components to maintain optimal performance
- Test existing equipment and software, and evaluate new systems to enhance system capabilities
- Develop and create comprehensive documentation and support materials for curriculum and instruction
- Manage and triage technical tickets and bugs before escalation to the engineering team
Required Skills for the Engineering Technician:
- Bachelor’s degree in computer science or a related field, or three to five years of relevant experience
- Expertise in supporting technology, particularly learning management systems
- Strong foundational understanding of web frameworks and monitoring tools such as Splunk, Kibana, and RPA
- Ability to work in a 24×5 environment, with occasional evening, weekend, and holiday support
- Excellent communication skills and the ability to commute to the office in Alpharetta, GA, three times a week
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com