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IDR is seeking a Help Desk Analyst 1 to join one of our top clients in Conyers, Georgia. This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Help Desk Analyst 1:
- Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment
- Troubleshoot hardware, software, and connectivity issues
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved
- Answer user inquiries regarding computer software or hardware operation to resolve problems
Required Skills for Help Desk Analyst 1:
- Bilingual in Spanish and English
- Minimum of six months of experience handling customer questions, complaints, and/or providing information in a call center environment
- Experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, and Active Directory
- Experience installing and performing minor repairs to hardware, software, or peripheral equipment
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com