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IDR is seeking a Technical Support Analyst to join one of our top clients for an opportunity in Forsyth, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment.
Position Overview for the Technical Support Analyst:
- Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites.
- Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics.
- Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies.
- Provide tier 1-2 technical support to teachers for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues.
- Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation.
Requirements for the Technical Support Analyst:
- 2+ years of experience providing IT support or systems administration, preferably in an educational setting.
- Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices.
- Proficiency with Google Admin Console, Chrome Management Console, and Google workspace.
- Proficiency in Apple products and Mac support.
- Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com