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IDR is seeking a Customer Support Engineer to join one of our top clients for an opportunity in Orlando, FL. This role involves providing technical support for IT service management platforms within a dynamic, customer-focused environment. The company operates in the technology and software services industry, delivering solutions to enhance client operations and technical support capabilities.
Position Overview for the Customer Support Engineer:
- Log and track cases related to software and hardware issues on the IT Service Desk.
- Provide initial triage technical support, troubleshooting customer inquiries efficiently.
- Escalate complex issues to internal or external support teams as needed.
- Support users in utilizing the ServiceNow platform through advice and training.
- Manage multiple cases daily, ensuring timely resolution and documentation.
Requirements for the Customer Support Engineer:
- 2 – 4 years working within an IT environment.
- Prior experience working in a helpdesk environment over phone, resolving end user issues on a first call resolution basis.
- Ability to ask clear and precise questions to diagnose problems effectively.
- Basic understanding of ITIL skills and business processes.
- Strong communication and customer service skills.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com