Help Desk Administrator

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Help Desk Administrator – Remote (Houston, TX)

We are seeking a skilled Help Desk Administrator to provide technical support and exceptional customer service to internal users. The Help Desk Administrator will serve as the first point of contact for IT hardware, software, and telecommunications issues—troubleshooting problems, resolving incidents, and escalating complex cases as needed. If you’re looking to join a collaborative, fast-paced IT environment with a growing company based in Houston, TX – APPLY TODAY!

Responsibilities:

• Serve as the first point of contact for all IT-related issues and requests.

• Troubleshoot and resolve hardware, software, and network connectivity issues.

• Provide remote technical support, including migration assistance and desktop configuration.

• Manage and resolve issues in Microsoft 365, Azure, Exchange Admin Center, and Intune environments.

• Support and resolve issues related to VPN connectivity, printers, and mobile device email access.

• Create, document, and update knowledge articles in ServiceNow or similar ticketing systems.

• Maintain user accounts, groups, and permissions within Azure and other applications.

• Escalate complex issues to higher-level support teams when appropriate while maintaining ownership of the ticket.

• Deliver excellent customer service while managing multiple priorities under time pressure.

Top Skills:

• Minimum of 3+ years’ as Helpdesk Admin/Desktop Support withing Microsoft 365/ Office Suite Support (hardware, software, and network troubleshooting)
• 2+ years Azure Administration including account creation, security group management, licensing, MFA.
• 2 years’ Exchange Admin Center experience – manage, create users, distribution, shared mailboxes management
• 1+ year of professional experience with Intune – Manage computers, applications.

Nice-to-Have Skills:

• VPN setup and troubleshooting experience

• Printer and mobile device support

• Familiarity with telecommunications support

• Strong documentation and knowledge base maintenance skills

• Excellent communication and interpersonal abilities

What’s in it for you?

• Competitive compensation package

• Full benefits: Medical, Dental, Vision, and more!

• 100% Remote within Texas (must be based in the Houston area)

• Opportunity to join an industry-leading organization with room for growth

• Supportive, team-oriented culture

Why IDR?

• 27+ Years of Proven Industry Experience in 4 Major Markets

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award Winner – 10 Years in a Row

  #LI-Remote

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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