Help Desk I

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IDR is seeking a proactive and tech-savvy Help Desk I to join one of our esteemed clients in Muncie, IN. This role is perfect for individuals who thrive in providing excellent customer service and technical support in a dynamic environment. If you are passionate about problem-solving and eager to contribute to a collaborative team, we encourage you to apply today!
 

Position Overview/Responsibilities for the Help Desk I:
 

• Provide both onsite and remote technical support to employees, contractors, and vendors via phone, email, and in person

• Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques

• Record all requests and incidents in the ticketing system, ensuring detailed and accurate documentation of troubleshooting steps and resolution notes

• Promote high levels of customer satisfaction through timely follow-ups via phone, email, and/or in person

• Assist in maintaining the organization's technical knowledge base by updating and creating new documents as needed

• Travel to multiple locations throughout the week as part of desktop and field support duties

Required Skills for Help Desk I:
 

• High school diploma, GED, or equivalent

• Minimum of 2 years of help desk experience

• Strong knowledge of computer systems and mobile devices (Windows, iGEL, Android, iOS)

• Ability to work independently and in a team setting

• Excellent problem-solving skills and attention to detail

• Effective communication skills, capable of interacting with a diverse range of individuals from non-tech savvy end users to highly technical engineers
   

What’s in it for you?
 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to join an industry-leading organization

• Collaborative and team-oriented culture
   

Why IDR?
 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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