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IDR is seeking a Support Technician to join one of our top clients for an opportunity in Austin, Texas. This role is within a department focused on transitioning to managed desktop infrastructure, providing advanced end-to-end technical support for end-user hardware, software, and application requests.
Position Overview for the Support Technician:
- Provide advanced tech support and handle escalated issues
- Support complex hardware, software, and application problems
- Triage issues and act as Tier 1/2 escalation point
- Administer support via Microsoft Active Directory
- Perform desktop installs/updates using managed services
Requirements for the Support Technician:
- 4+ years providing professional technical customer service to users
- 4+ years installing and maintaining hardware and/or software for desktop systems
- 4+ years scheduling, documenting, and closing work orders via support software
- Able to troubleshoot all computer and printer problems
- Ability to set up and maintain A/V equipment
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com