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IDR is seeking a Help Desk Analyst to join one of our top clients in Antioch, TN. This role is pivotal in providing timely and professional technical support to end users, ensuring seamless communication and resolution of technical issues. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!
Position Overview/Responsibilities for the Help Desk Analyst:
Provide prompt and effective resolution to end user calls and work orders. Engage in continuous communication with the department and end users to ensure clarity and satisfaction. Diagnose and resolve hardware and software issues, utilizing all available resources. Communicate complex technical solutions in an understandable manner to users with varying levels of technical expertise. Participate in a 24/7 on-call rotation to ensure round-the-clock support.
Required Skills for Help Desk Analyst:
Minimum of 2 years of customer service experience. High school diploma or G.E.D. required. Strong written and verbal communication skills. Ability to collaborate effectively with team members and end users. Proficiency in Microsoft Office and familiarity with multi-user telephone systems.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com