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IDR is seeking a Helpdesk Technician to join one of our top clients in Colorado Springs, CO. This role offers a unique opportunity to work in a dynamic environment, providing top-tier support to a diverse clientele. If you are eager to be part of a growing organization and thrive in a team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities for the Helpdesk Technician:
Provide exceptional technical support in a fully onsite capacity, working five days a week, including two evening shifts. Engage with clients to troubleshoot and resolve technical issues, ensuring a high level of customer satisfaction. Collaborate with our client's team to maintain seamless operations and support the closing shift. Participate in a structured interview process, including STAR method and troubleshooting assessments. Obtain CompTIA A+ certification within the first three months, with opportunities for further certifications after six months.
Required Skills for Helpdesk Technician:
Demonstrated experience in a technical support or helpdesk role. Strong problem-solving skills and the ability to work independently. Excellent communication skills, with a focus on customer service. A commitment to continuous learning and professional development in IT. Educational background or certifications in IT are highly valued.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
pay transparency: 24/hr
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com