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IDR is seeking a Help Desk Analyst to join one of our top clients in Delaware. This role offers a unique opportunity to support application-related inquiries, focusing on Microsoft custom-built applications. If you are eager to be part of a dynamic team within a growing organization, we encourage you to apply today!
Position Overview/Responsibilities for the Help Desk Analyst:
- Provide support for application-related helpdesk inquiries, focusing on Microsoft custom-built applications.
- Work through helpdesk tickets, understanding issues, and driving them to resolution.
- Engage in minimal testing to ensure application functionality.
- Participate in a hybrid work schedule, with initial onsite training followed by remote work, subject to client requirements.
- Collaborate with our client's team to enhance customer service and support processes.
Required Skills for Help Desk Analyst:
- Proven experience in an application help desk environment.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Customer service experience with a focus on delivering high-quality support.
- Familiarity with help desk tools, documentation, and escalation processes.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com