Digital Communications Analyst II

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We are seeking a skilled Digital Communications Analyst II for supporting our clients products and services that include operational analysis and implementation support for Retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities and key mass customer correspondences and e-communications. If you're looking for an opportunity to work for a rapidly growing company in Houston, TX! APPLY TODAY!

Responsibilities:

• Highly motivated, comfortable working both independently and in a team environment with proven record of accomplishing goals and tasks on time
• Perform daily execution tasks, conducts audits, and prepares reconciliation reports with a focus on timeliness, accuracy, and customer impact.
• Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance.
• Designs/implements/manages robust processes and database solutions to support new business and operational activities.
• Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
• Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities.
• Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
• Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.
• Work closely with the Product Owner to deliver projects, enhancements, and production fixes.

Top Skills:

• 5+ years of related experience in an Operations/IT/Project Management/Consulting role required
• 2+ years of experience in HTML coding and troubleshooting for transactional emails
• Experience performing quality assurance (QA) testing for email campaigns
• Experience with Salesforce Marketing Cloud (SFMC)
• Experience with email compliance regulations such as the CAN-SPAM Act and SMS industry standards
• Experience leading cross-functional team projects from requirements to implementation required

Nice to Have:

• Bachelor’s degree from an accredited college or university is preferred.
• Knowledge of retail energy markets or regulated industries
• Experience with regulatory compliance and legal review processes

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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