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IDR is seeking a Services Delivery Manager to join one of our top clients in Columbia, SC. This role is pivotal in managing a dynamic team of analysts and engineers, ensuring the seamless operation of cyber infrastructure and tools, and providing round-the-clock monitoring and incident response. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Services Delivery Manager:
Oversee the comprehensive delivery of services to designated clients or business units. Act as the primary contact for client escalations and service-related inquiries. Monitor service performance, ensuring compliance with SLAs and KPIs. Lead and mentor service delivery teams to achieve operational excellence. Collaborate with cross-functional teams to resolve issues and enhance service delivery.
Required Skills for Services Delivery Manager:
Bachelor's degree in Business, Information Technology, or a related field (Master's degree preferred). 5+ years of experience in service delivery, operations management, or a related field. Extensive knowledge of security technologies such as SIEM, IDS/IPS, and EDR. Strong leadership and people management skills. Excellent communication, negotiation, and interpersonal abilities.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com