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IDR is seeking an IT Support Technician to join one of our top clients in Fort Worth, TX. This role is pivotal in providing both onsite and remote IT support to end users, ensuring seamless technology operations within the organization. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the IT Support Technician: Deliver comprehensive IT support, addressing both onsite and remote technical issues for end users. Engage in problem determination, incident recording, and resolution, adhering to corporate policies and procedures. Escalate complex issues as necessary, ensuring timely and effective solutions. Utilize expertise in Microsoft Windows, Microsoft Azure Active Directory, and mobile device management to enhance user experience. Manage computer imaging and identity management tasks efficiently.
Required Skills for IT Support Technician:
- Three years of experience in a Service Desk environment.
- A college degree is preferred
- Current certification in at least one of the following areas is preferred: CompTIA A+, Network+, or Security+.
- Familiarity with ITIL practices is advantageous.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com