Customer Experience Analyst

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IDR is seeking a Customer Experience Analyst to join one of our top clients in Suwanee, GA. This role is pivotal in designing, launching, and managing an enterprise-wide customer feedback program that spans multiple departments. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Customer Experience Analyst:

• Develop and implement a governance framework for surveys and feedback channels across various departments.

• Collaborate with cross-functional teams

• Evaluate and oversee Voice of Customer (VoC) platforms

• Lead efforts to streamline survey deployment, data integration, and reporting across the organization.

• Maintain and enhance the knowledge base system to ensure up-to-date information for internal and external users.

Required Skills for Customer Experience Analyst:

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.

• 3-5 years of experience in customer experience or market research.

• Proven track record in managing enterprise-level VoC or customer insights programs.

• Experience with platform transition/migration, particularly involving Salesforce and Qualtrics.

• Strong background in survey methodology, analytics, and familiarity with VoC platforms and CRM/data visualization tools.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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