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We are looking for a skilled and experienced Service Center Manager to join our amazing team to lead daily operations, provide hands-on tech support, and ensure a VIP-level customer experience. If you're passionate about IT service, team leadership, and making an impact in a fast-paced environment, APPLY TODAY!
Required Skills:
- 3+ years troubleshooting computers (hardware and software), including installation, configuration, and support of Windows/macOS systems and commonly used tools such as Microsoft Office and Adobe products.
- Exceptional customer service skills with the ability to clearly communicate complex technical concepts to diverse audiences.
- Proven ability to diagnose and resolve complex issues using strong analytical and research skills with a methodical troubleshooting approach.
- Leadership potential—ready to step into a supervisory role and support team growth while maintaining high service standards.
- Flexibility to work extended or irregular hours on occasion to meet project timelines and ensure consistent service delivery.
Nice to Have:
- Experienced coaching and mentoring technical staff, effectively delegating tasks, and providing constructive, actionable feedback.
- Familiarity with ITSM tools (Cherwell, TDX), asset tracking, and desktop management solutions.
- Database admin or ITSM system configuration experience.
- ITIL or Agile knowledge
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 27+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com