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IDR is seeking a ServiceNow CMDB Solutions Specialist to join one of our top clients in Los Angeles, California. This role offers a unique opportunity to collaborate with a dynamic team to enhance and optimize the ServiceNow platform, focusing on the Configuration Management Database (CMDB).
Position Overview/Responsibilities for the ServiceNow CMDB Solutions Specialist:
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Serve as the primary liaison between Live Operations, Enterprise Architecture, and Enterprise Technology stakeholders to ensure alignment and successful project delivery.
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Translate stakeholder requests into business requirements, balancing them with ServiceNow best practices and current configurations.
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Support the definition of relationships and dependencies between Configuration Items (CIs) in line with the Common Service Data Model (CSDM).
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Monitor platform performance, optimize configurations, and troubleshoot CMDB-related issues.
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Develop and maintain documentation, models, and guidelines for CMDB usage, and provide training on data model standards and platform updates.
Required Skills for ServiceNow CMDB Solutions Specialist:
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Minimum of 5 years of experience utilizing CMDB in ServiceNow.
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Proven experience implementing a CMDB in ServiceNow, particularly in environments with 20,000+ CIs.
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Strong understanding of data models and business requirements.
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Ability to work collaboratively with a team of developers and solutions specialists.
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Experience in a Business/Process Analyst role with technical knowledge of ServiceNow CMDB.
What's in it for you?
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Competitive compensation package
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Full Benefits; Medical, Vision, Dental, and more!
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Opportunity to get in with an industry-leading organization
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Close-knit and team-oriented culture
Why IDR?
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25+ Years of Proven Industry Experience in 4 major markets
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Employee Stock Ownership Program
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Medical, Dental, Vision, and Life Insurance
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ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com