Patient Services Representative (San Francisco)

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IDR is seeking a Patient Services Representative (San Francisco) to join one of our top clients in San Francisco. This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Patient Services Representative (San Francisco):
 

• Serve as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutions

• Educate patients and families on complaint procedures and foster service recovery

• Act as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experience

• Maintain thorough documentation of patient concerns, follow-ups, and resolutions

• Assess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are provided

Required Skills for Patient Services Representative (San Francisco):
 

• Strong customer service skills with a focus on service recovery

• Understanding of healthcare operations, including risk management principles

• Knowledge of CMS, The Joint Commission (TJC), and regulatory guidelines related to patient rights and grievances

• Excellent written and verbal communication skills to interact professionally with diverse audiences

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare systems (e.g., EHR, MIDAS)

What’s in it for you?
 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?
 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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