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IDR is seeking a dynamic and dedicated ServiceNow Support Analyst to join one of our top clients’ team. This role is perfect for someone who thrives in a fast-paced environment, has a knack for problem-solving, and is passionate about providing top-notch IT support. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the ServiceNow Support Analyst:
– Triage and resolve incoming ServiceNow tickets submitted against applications supported by the Image Management Systems unit
– Collaborate with unit technical staff for training and problem-solving
– Provide exceptional customer service, representing the standards and interests of the unit
– Work independently and efficiently, staying focused on the issues at hand
– This is a 6-month contract position with the possibility of extension
Required Skills for ServiceNow Support Analyst:
– Bachelor’s degree and three (3) years of experience, including one (1) year of technical experience OR significant experience in systems analysis
– Proven problem-solving skills
– Excellent communication skills and experience working directly with customers
– Experience in healthcare IT is highly desired
What’s in it for you?
– Competitive compensation package
– Full Benefits; Medical, Vision, Dental, and more!
– Opportunity to get in with an industry-leading organization
– Close-knit and team-oriented culture
Why IDR?
– 25+ Years of Proven Industry Experience in 4 major markets
– Employee Stock Ownership Program
– Medical, Dental, Vision, and Life Insurance
– ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
pay transparency: 50-52/hr
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com