Digital Operations Analyst

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We are looking for a skilled and experienced Digital Operations Analyst to join one of our top energy clients in Houston, TX! In this role, Digital Operations is responsible for maintaining content for products, price updates across on-line sales channels, supporting self-service digital journeys, and providing business support for defect troubleshooting and resolution within content management systems (CMS).If you're looking for an opportunity to work for growing company in Houston, TX, APPLY TODAY!
 

Key Responsibilities:

• Maintain product and pricing content across websites and sales channels.

• Update content in CMS platforms (e.g., Tridion or Adobe Experience Manager).

• Monitor system performance and troubleshoot issues with IT.

• Support digital self-service tools and online customer journeys.

• Run reports, identify bugs, and assist with testing (unit/regression).

• Automate processes to improve efficiency and reduce errors.

• Track requests and manage tasks using workflow tools.

• Communicate updates and status reports to stakeholders.

• Support campaign and product launches through testing and documentation.

• Drive continuous process improvement and automation initiatives.

• Work closely with cross-functional teams and Product Owners on enhancements and fixes.

Requirements:

• 3+ years of professional experience as a digital analyst using Microsoft Office tools (Excel, PowerPoint, Visio, Power BI)
• 2+ years of experience with PowerBi
• 1+ years of experience in Operations, IT, Project Management, or Consulting
• Experience with process automation (e.g., RPA)

Preferred Skills:

• Familiarity with CMS tools (Tridion or Adobe Experience Manager).
• Basic knowledge of SQL, HTML, and relational databases
• Bachelor’s degree from an accredited college or university

 

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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