Service Desk 2

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IDR is seeking a dedicated and experienced, Onsite Service Desk 2 professional to join one of our top clients in Columbus, Ohio. This role is perfect for individuals who thrive in a dynamic, team-oriented environment and are passionate about providing exceptional customer service. If you are looking for an opportunity to join a growing organization and work within a collaborative culture, we encourage you to apply today!

Position Overview/Responsibilities for the Service Desk 2 – Columbus Location:

– Respond to service desk telephones and/or emails, addressing user inquiries
– Create, route, and maintain incident records within a ticketing system
– Assist users in resolving incidents by providing guidance on software and hardware problems
– Identify, evaluate, and prioritize user incidents and complaints to ensure successful resolution
– Work under minimal supervision to research, troubleshoot, and resolve trouble tickets within established Service Level Agreements
– Participate in on-call rotation on weekends

Required Skills for Service Desk 2 – Columbus Location:

– 1-2 years of experience in a Helpdesk role
– Proficiency with ticketing systems
– Ability to lift heavy equipment
– Excellent communication and problem-solving skills
– Positive attitude and a desire to grow long-term with our client's team

What’s in it for you?

– Competitive compensation package
– Full Benefits; Medical, Vision, Dental, and more!
– Opportunity to join an industry-leading organization
– Collaborative and team-oriented culture

Why IDR?

– 25+ Years of Proven Industry Experience in 4 major markets
– Employee Stock Ownership Program
– Medical, Dental, Vision, and Life Insurance
– ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
                                                                              #LI-Onsite

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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