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IDR is excited to announce an opportunity for a talented and bilingual Desktop Support Technician to join one of our esteemed clients in New York City. This role is perfect for a tech-savvy professional who is fluent in Spanish and English, and is adept at providing both in-person and remote support. If you are seeking a dynamic, team-oriented environment within a large organization, we encourage you to apply today!
Position Overview & Responsibilities for the Desktop Support Technician:
- Provide proficient hardware, software, and networking support
- Utilize operating systems such as Remedy, Zabbix, Maquetador – DAM, Power BI
- Manage device lifecycle using CMDB and Remedy Asset Manager
- Diagnose and resolve technical issues efficiently
- Monitor, update, and manage support tickets daily
Required Skills for the Desktop Support Technician:
- Fluency in Spanish and English
- Experience with hardware/software types: NCR, Toshiba
- Familiarity with device types: Bluebird, Zebra, iOS
- Strong analytical and troubleshooting abilities
- Excellent customer service and technical support skills
- Ability to explain technical issues or solutions to non-technical users
- Experience in prioritizing and managing multiple open incidents or requests
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to work with an industry-leading organization
- Collaborative and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com