Desktop Support Technician
Job ID: 446081 Posted 19 hours ago
New York, New York
Contract
End User Support / Helpdesk
$20 - $25/hr
Job Details
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IDR is excited to announce an opportunity for a talented and bilingual Desktop Support Technician to join one of our esteemed clients in New York City. This role is perfect for a tech-savvy professional who is fluent in Spanish and English, and is adept at providing both in-person and remote support. If you are seeking a dynamic, team-oriented environment within a large organization, we encourage you to apply today!
Position Overview & Responsibilities for the Desktop Support Technician:
- Provide proficient hardware, software, and networking support
- Utilize operating systems such as Remedy, Zabbix, Maquetador – DAM, Power BI
- Manage device lifecycle using CMDB and Remedy Asset Manager
- Diagnose and resolve technical issues efficiently
- Monitor, update, and manage support tickets daily
Required Skills for the Desktop Support Technician:
- Fluency in Spanish and English
- Experience with hardware/software types: NCR, Toshiba
- Familiarity with device types: Bluebird, Zebra, iOS
- Strong analytical and troubleshooting abilities
- Excellent customer service and technical support skills
- Ability to explain technical issues or solutions to non-technical users
- Experience in prioritizing and managing multiple open incidents or requests
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to work with an industry-leading organization
- Collaborative and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.