Staff AWS Connect Developer

To Apply for this Job Click Here

IDR is seeking a Staff AWS Connect Developer to join one of our top clients in Denver, CO. This position is perfect for a technical expert with a strong background in AWS Connect architecture and development. If you're passionate about building scalable, integrated contact center solutions using the latest AWS technologies, and you're eager to work in a collaborative and innovative environment, apply today!

Position Overview/Responsibilities for the Staff AWS Connect Developer:

• Design and implement AWS Connect contact flows, including IVR menus, call routing, and backend integrations.

• Configure AWS Connect instances, queues, phone numbers, and custom contact attributes based on business needs.

• Develop Lambda functions (in JavaScript or C#) to support dynamic call routing, backend operations, and API-based integrations.

• Create serverless solutions using AWS Lambda for data processing, database operations, and business logic execution within contact flows.

• Integrate AWS Connect with services such as DynamoDB, S3, Lex, and other AWS tools to enhance performance and capabilities.

• Set up and manage AWS API Gateway for exposing Lambda functions via RESTful APIs, including authentication, rate-limiting, and security configurations.

• Monitor system performance using AWS CloudWatch; identify and implement optimizations for call flows, routing strategies, and scalability.

• Document technical designs, code, deployment steps, and best practices to ensure repeatable and secure implementations.

• Collaborate cross-functionally with developers, architects, product owners, and business stakeholders to gather requirements and deploy solutions.

• Provide troubleshooting support and continuous improvements for AWS Connect infrastructure and custom Contact Control Panels (CCPs).

• Stay up to date with the latest AWS Connect best practices, tools, and industry trends.

Required Skills for the Staff AWS Connect Developer:

• 6+ years of experience in AWS Connect design, development, and implementation.

• Deep expertise in AWS services including Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.

• Proficiency in JavaScript, Python, Java, or React.

• Experience with IVR systems, telephony integrations, and advanced contact routing strategies.

• Strong understanding of RESTful APIs, web services, and microservices architectures.

• Excellent troubleshooting skills and ability to debug complex cloud systems.

• Effective communication skills and ability to collaborate with both technical and non-technical teams.

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

Preferred Skills:

• AWS Certifications (e.g., Solutions Architect, Developer).

• Experience with CI/CD pipelines and DevOps practices.

• Familiarity with custom CCP development and deployment.

What’s in it for you?

• Competitive compensation package

• Full Benefits: Medical, Vision, Dental, and more!

• Opportunity to work with a top-tier, innovative organization

• Collaborative and forward-thinking team environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $78-84.50/hr based on experience

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

To Apply for this Job Click Here