Senior Genesys Administrator
Job ID: 440119 Posted 1 week ago
Denver, Georgia
Contract
Systems Engineering
55-65/hr
Job Details
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IDR is seeking a Senior Genesys Administrator to join one of our top healthcare clients in Denver, CO. This is a contract-to-hire position with a hybrid onsite schedule. If you are looking to join a mission-driven organization focused on transforming kidney care and want to contribute to an innovative IT team, we encourage you to apply today!
Position Overview for the Senior Genesys Administrator:
As a Senior Genesys Administrator, you will play a key role in managing and supporting enterprise-wide Genesys Cloud CX solutions and telecommunication infrastructure. You will partner closely with business and IT stakeholders to optimize contact center operations, implement automation strategies, and ensure secure, scalable integrations across platforms like Salesforce Health Cloud. You’ll also lead and mentor junior team members and serve as the final tier of support.
Responsibilities for the Senior Genesys Administrator:
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Lead design, configuration, and administration of Genesys contact center solutions.
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Integrate Genesys with Salesforce Health Cloud and other key third-party systems.
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Identify automation opportunities and develop scripts or workflows for operational efficiency.
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Monitor and ensure compliance with relevant security and data standards.
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Provide mentorship and training to junior Genesys Administrators.
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Troubleshoot and resolve complex issues across Genesys components (AI, Dialer, WFM).
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Develop documentation, guides, and best practices for continuity and scale.
Required Skills for the Senior Genesys Administrator:
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6+ years of Genesys Administration in enterprise environments (500+ users)
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Strong knowledge of Genesys Cloud CX, Active Directory, SSO, MFA, and PAM tools
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3+ years of experience integrating Genesys with Salesforce Health Cloud
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Experience with CI/CD pipelines (GitLab), Terraform, and scripting/automation
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Familiarity with regulatory standards such as NIST, SOC 2, ISO 27001
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Excellent analytical, communication, and mentoring skills
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Preferred Certifications: Genesys Cloud CX Developer (GCX-GCD) and/or Professional (GCX-GCP)
What’s in it for you?
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Competitive compensation package
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Full benefits including Medical, Vision, Dental, and more
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Opportunity to work for a healthcare innovator making a real impact
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Collaborative, purpose-driven team environment
Why IDR?
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20+ Years of Proven Industry Experience in 4 major markets
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Employee Stock Ownership Program
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Dedicated Engagement Manager committed to your success
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Medical, Dental, Vision, and Life Insurance
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Compensation Details: $55-65/hr depending on experience
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.