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IDR is seeking a dedicated and tech-savvy School Support Technician to join one of our esteemed clients in Suwanee, GA. This role is perfect for someone who thrives in a dynamic, fast-paced environment and is passionate about providing top-notch technical support to a large user base. If you are looking for a long-term opportunity to grow and make a significant impact within a team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities for the School Support Technician:
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Providing hands-on and remote technical support to approximately 400 users across multiple sites
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Supporting Windows OS, MAC OS, and Chrome OS environments
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Managing and troubleshooting hardware including projectors, TVs, displays, and Smart Boards
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Utilizing Active Directory and Altiris for Windows management, imaging, and software deployment
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Creating and maintaining support documentation and training/onboarding materials
Required Skills for School Support Technician:
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Minimum of 3 years of experience in IT support/help desk role
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Proficiency in supporting Windows OS, MAC OS, and Chrome OS
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Experience with Active Directory and Altiris
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Familiarity with ServiceNow ticketing system is a plus
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Strong customer service and communication skills
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Ability to manage multiple tasks and prioritize effectively
What’s in it for you?
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Competitive compensation package
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Full Benefits; Medical, Vision, Dental, and more!
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Opportunity to join an industry-leading organization
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A team-oriented culture that values collaboration and growth
Why IDR?
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25+ Years of Proven Industry Experience in 4 major markets
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Employee Stock Ownership Program
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Medical, Dental, Vision, and Life Insurance
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ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com