ITSM Portfolio Manager

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IDR is seeking a results-driven ITSM Portfolio Manager to join one of our top clients in Englewood, CO. This is a high-impact role ideal for candidates with deep experience in IT Service Management, DevOps, and program leadership. If you thrive in complex environments and are passionate about driving operational excellence across IT initiatives, we encourage you to apply today!

This role is fully onsite in Englewood, CO

Position Overview / Responsibilities for the ITSM Portfolio Manager:

• Oversee a portfolio of IT programs, ensuring alignment with business goals and successful delivery across cross-functional teams

• Drive Release Management and Deployment Planning processes to support high-quality, on-time releases

• Champion ITSM and DevOps principles, leading initiatives through the full Product Lifecycle and Software Development Lifecycle (SDLC)

• Collaborate with senior stakeholders, including C-suite executives, to influence strategic direction without direct authority

• Identify and implement process improvements that enhance efficiency and delivery performance across IT functions

• Manage project dependencies, risks, and issues while promoting conflict resolution and collaboration

• Lead roadmap development and strategic planning activities

• Utilize tools such as ServiceNow and Jira to manage workflows, track progress, and ensure transparency

• Present progress, risks, and solutions to executives and stakeholders on a regular basis

Required Skills for ITSM Portfolio Manager:

• 4+ years of experience in ITSM and Program Management of complex, cross-functional initiatives

• 5+ years of hands-on experience with DevOps methodologies and Product Lifecycle Management

• Advanced understanding of SDLC, testing methodologies, and agile frameworks (Scrum, Kanban)

• 2+ years of Release Management and Deployment Planning experience

• Demonstrated success navigating ambiguous environments and driving initiatives to completion

• 3+ years of experience with ServiceNow and Jira

• Experience influencing without direct authority and managing executive-level communications

• Proven track record of implementing impactful process improvements

• Excellent written and verbal communication skills

• Bachelor’s degree or equivalent 7+ years of experience

Preferred Qualifications:

• Bachelor’s or Master’s degree in IT, Engineering, Business Administration, or a related field

• PMP, PfMP, or other formal project/portfolio management certification

• Experience in telecommunications or broadcast satellite industries

• Familiarity with financial management principles related to IT investments

What’s in it for you?

• Competitive compensation package

• Full Benefits: Medical, Vision, Dental, and more!

• Work with an industry-leading organization

• Supportive and collaborative team culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $63/hr

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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