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IDR is seeking a Support Specialist to join one of our top clients in Nashville, Tennessee. This role is perfect for a proactive problem-solver with a knack for maintaining systems and providing exceptional customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Support Specialist:
– Maintain our client's Licensure and Regulation System (LARS) and external help desk system (Zendesk)
– Resolve system issues and process change requests efficiently
– Implement solutions as directed
– Collaborate with multiple teams, including application coordinators, trainers, and QA personnel
– Document system changes, maintain logs, and communicate status updates effectively
– This is a contract position through 6/30/2026
Required Skills for Support Specialist:
– Strong interpersonal skills and customer service experience
– Familiarity with IT support workflows and troubleshooting methodologies
– Experience with platforms such as Zendesk, LARS, and ServiceNow
– Ability to modify and configure system settings, user permissions, and automated workflows
– Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation
What’s in it for you?
– Competitive compensation package
– Full Benefits; Medical, Vision, Dental, and more!
– Opportunity to get in with an industry leading organization
– Close-knit and team-oriented culture
Why IDR?
– 25+ Years of Proven Industry Experience in 4 major markets
– Employee Stock Ownership Program
– Medical, Dental, Vision, and Life Insurance
– ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com