Desktop Support Tech
Job ID: 435272 Posted 2 days ago
Murfreesboro, Tennessee
Contract to Hire
End User Support / Helpdesk
Job Details
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IDR is seeking a Desktop Support Tech to join one of our top clients in Murfreesboro, TN. This role is perfect for a tech-savvy professional who thrives in a fast-paced, collaborative environment and is adept at troubleshooting a variety of IT issues. If you are looking for an opportunity to join a rapidly growing organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Desktop Support Tech:
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Serve as the first line of support for client end-users, responding to technical issues via phone, email, and in person
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Troubleshoot hardware, software, network, and connectivity issues on Windows and macOS systems
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Image, configure, and deploy devices including laptops (Windows/Mac), desktops, iPads, and other peripherals
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Monitor and manage ticket queues, ensuring timely and accurate resolution or escalation
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Provide basic printer and mobile device support, manage password resets, and assist with account access issues
Required Skills for Desktop Support Tech:
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6 months to 1 year of IT support/help desk experience (internships and freelance work welcome)
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Basic understanding of Windows and Mac operating systems
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Strong communication and customer service skills
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Ability to stay calm under pressure and juggle multiple issues
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Reliable, self-motivated, and comfortable working independently or as part of a team
What’s in it for you?
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Competitive compensation package
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Full Benefits; Medical, Vision, Dental, and more!
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Opportunity to get in with an industry leading organization
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Close-knit and team-oriented culture
Why IDR?
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25+ Years of Proven Industry Experience in 4 major markets
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Employee Stock Ownership Program
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Medical, Dental, Vision, and Life Insurance
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ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.