Technician 3

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IDR is seeking a dedicated and experienced Technician 3 to join one of our top clients in Nashville, TN. This role is perfect for a quality control technician with in-depth industry knowledge and a strong commitment to providing an outstanding customer experience. If you are a self-starter with excellent organizational and communication skills, and you're looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today!
 

Position Overview/Responsibilities for the Technician :

• Act as a lead on site, directing, inspecting, and auditing technicians' work as needed

• Assist in training less experienced technicians in scopes of work and administrative tasks

• Train subcontractors and our client's team on theory and practices for reliable quality installations

• Perform installation and service work on customer site, based on schedule

• Provide regular updates to PMO, Resource Center, and Service Center in a timely manner

• Act as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as needed

• Complete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned

• Meet with clients to conduct job walks and submit info for bids/estimates, identify obstacles/hurdles, and make a materials list for potential new work

Required Skills for Technician: 

• Strong organizational and communication skills, both written and verbal

• Self-starter with initiative and problem-solving skills

• Ability to handle stress and provide exceptional customer service

• Proficiency and knowledge in multiple key accounts

• Ability to operate network certifiers

• Proficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking

• Must complete and maintain BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification

• Must complete product specific trainings (CommScope, Leviton, AXIS) as outlined by our client

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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