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IDR is seeking a dedicated and proactive Business Analyst to join one of our esteemed clients in Lubbock, TX!
Position Overview/Responsibilities for the Business Analyst:
The IT Business Analyst III will help this client understand and improve how departments work. This person acts as a bridge between IT and other departments, making sure technology solutions match what the business needs.
Required Skills for Business Analyst:
- Bachelors degree in Business, Computer Science, MIS or similar field and 3 – 5 years of related experience.
- Experience with business process analysis, including journey mapping and workflow creation. Able to turn business needs into clear, useful documents for implementation teams.
- Process improvement skills with the ability to analyze workflows, identify bottlenecks, and use reports to drive continuous improvement in ITSM processes.
- Knowledge within ServiceNow, especially for tracking, monitoring, and reporting service desk activities.
What’s in it for you?
– Competitive compensation package
– Full Benefits; Medical, Vision, Dental, and more!
– Opportunity to get in with an industry leading organization
– Close-knit and team-oriented culture
Why IDR?
– 25+ Years of Proven Industry Experience in 4 major markets
– Employee Stock Ownership Program
– Medical, Dental, Vision, and Life Insurance
– ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com