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Helpdesk Analyst 1
One of IDR’s largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email.
This role is 100% onsite in Atlanta, GA.
Responsibilities of the Helpdesk Analyst 1 Include:
- Provide assistance to users with computer hardware and software issues.
- Respond to technical support issues via phone, email, and in-person
- Monitoring ticket queues
- Assigning tickets to internal and external support staff
- Escalating tickets outside of the department until resolved
Required Skills/Experience:
- 2+ years of Technical End-User Support experience
- Strong working knowledge of Windows 10 and Office 365
- Hands-on knowledge in resolving issues with PCs, Laptops, Printers, and Copiers
- Knowledge of Active Directory, SCCM, and VPNs.
- CANDIDATES MUST BE ABLE TO LIFT 30+ LBS
What’s In It for You?
- Join a flexible, friendly, laid-back work environment
- Enjoy an extremely competitive compensation and benefits package
- Enjoy true work/life balance
- Join an extremely secure organization that offers job stability
- Advance your career by joining an organization that believes in promoting from within
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com