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Position Overview:
We are seeking a Network Surveillance Engineer to join a 24/7 Network Operations Center (NOC) team. This is an exciting opportunity for professionals passionate about network troubleshooting and supporting complex, large-scale networks. If you’re looking to work in a dynamic, team-oriented environment, apply today!
This is a fully onsite, contract-based position.
Position Overview for the Network Surveillance Engineer:
- Monitor and manage Network & Transport equipment, ensuring end-to-end system observability.
- Manage incident identification, ticket logging, and impact assessment using Service Now.
- Perform initial troubleshooting for 5G cell site issues, escalating to Tier II when necessary.
- Support site monitoring and health checks after maintenance activities (CR’s).
- Oversee incident management processes and collaborate with cross-functional teams (FIM, Engineering, RF, Deployment, etc.) to resolve issues and minimize downtime.
- Ensure National Level Availability remains above 99.50% and manage outages according to SLA.
Required Skills for the Network Surveillance Engineer:
- 3-5 years of telecom/wireless experience, with a focus on NOC environments and troubleshooting.
- Strong understanding of 5G functional components (Core, RAN, Transport, etc.) and related network protocols (IS-IS, BGP, MPLS, BFD, etc.).
- Experience working in shift environments and handling high-pressure situations.
- Proficiency in incident management, ticketing systems (e.g., Service Now), and monitoring tools.
- Excellent communication and collaboration skills to work with internal teams and external vendors.
- Ability to prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.
What’s in it for you?
- Competitive compensation package
- Full benefits, including Medical, Vision, Dental, and more!
- Opportunity to work with a leading wireless technology provider
- Team-oriented culture focused on innovation and growth
Compensation Details:
$39.73/hr
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com