IT Support Technician
Job ID: 417580 Posted 1 week ago
Cumming, Georgia
Contract
End User Support / Helpdesk
Job Details
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One of IDR’s top clients is seeking an IT Support Technician to join their team in Cumming, GA!
*Please note this is a fully onsite position!
Responsibilities of the IT Support Technician:
- Respond to and resolve level 1 and 2 helpdesk tickets, providing remote and on-site technical support to end users.
- Perform PC imaging, software installation, troubleshooting, and repair of computer networks, workstations, and peripheral equipment.
- Identify and resolve hardware and software issues, maintaining clear documentation within helpdesk systems.
- Assist with IT equipment setup, cabling, and scheduled maintenance, including UPS battery replacements.
- Support inventory management of equipment, software, and licenses, while communicating effectively with staff and external partners.
Required Skills of the IT Support Technician:
- 2+ years of relevant experience in IT support or a related technical field.
- Associate’s degree in Information Technology, Computer Science, or a related discipline.
- Strong knowledge of computer hardware (PC, Mac, Chromebook), network infrastructure, operating systems, application software, and information security best practices.
- Experience diagnosing and resolving computer hardware, software, and network issues using standard troubleshooting tools and remote support utilities.
- Proficiency in deploying and maintaining technology hardware and software applications, with the ability to effectively train end users.
What’s in it for you?
- Join a flexible, friendly, laid-back work environment
- Enjoy true work/life balance
- Join an extremely secure organization
- Advance your career by joining an organization that believes in promoting from within
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.