Endpoint Coordinator

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IDR is seeking a Endpoint Coordinator for one of our top Healthcare clients in the Rochester, MN. This is a 4 monthcontract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Responsibilities:

• Work directly with customers to evaluate needs for new service requests, device configurations, product inquiries, and order returns.
• Gather, document, and assess customer requirements to ensure accurate and complete product orders that support customer needs.
• Order electronic equipment in Lawson, troubleshoot ordering issues, and collaborate with senior personnel or Supply Chain Management to resolve issues, keeping customers informed of order status.
• Utilize excellent communication and time management skills to deliver outstanding customer service and manage project tasks, including process improvements and thorough documentation of workflows and procedures.

REQUIREMENTS:

• High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor’s degree and excellent computer troubleshooting and problem solving skills.
• (2+ years experience): Ensure accurate and complete product orders by gathering and documenting customer requirements, processing orders in Lawson, troubleshooting issues, and keeping customers informed.
• (2+ years experience): Deliver outstanding customer service with excellent communication and time management skills, and improve processes through effective project management and clear documentation for a diverse customer base.

What's in it for you?

• Full Benefits during the contract! (Medical, Dental, Vision, etc.)
• Excellent work/life balance
• Competitive compensation
• Ability to get your foot in the door with a well-established company

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 9
• years in a row
• Medical, Dental, Vision, and Life Insurance
• Dedicated Engagement Manager who is committed to you and your success
• Employee Stock Ownership Program

Compensation Details: $23.61/hr W2

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com

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