IT Service Desk Technician
Job ID: 385246 Posted 3 weeks ago
Columbia, Tennessee
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a proactive and tech-savvy IT Service Desk Technician to join one of our top clients in Columbia, TN. This role is perfect for someone with a strong understanding of IT hardware and software, excellent customer service skills, and a desire to contribute to a dynamic team. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the IT Service Desk Technician:
– Provide first contact support for incoming requests to the service desk via various channels, ensuring courteous, timely, and effective resolution of end-user issues.
– Utilize remote tools and diagnostic utilities for troubleshooting.
– Record, track, and document the service desk incident-solving process.
– Prioritize incidents, problems, and service requests according to defined processes to meet defined SLAs.
– Contribute to the technician knowledgebase and provide suggestions for continual improvement.
Required Skills for IT Service Desk Technician:
– Knowledge of basic computer hardware, including desktops, laptops, mobile phones, tablets, peripherals.
– Experience with desktop operating systems including Windows 7, Windows 10, IOS, and Android.
– Extensive application support experience with Microsoft Office Suite, Adobe, Mobile Iron, Internet Explorer, and Zoom.
– Exceptional written and oral communication skills, with a focus on rapport building, listening, and questioning skills.
– Familiarity with the fundamental principles of ITIL Service Support.
What’s in it for you?
– Competitive compensation package
– Full Benefits; Medical, Vision, Dental, and more!
– Opportunity to get in with an industry-leading organization
– Close-knit and team-oriented culture
Why IDR?
– 25+ Years of Proven Industry Experience in 4 major markets
– Employee Stock Ownership Program
– Medical, Dental, Vision, and Life Insurance
– ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.