Service Desk Analyst
Job ID: 371444 Posted 1 day ago
Denver, Colorado
Contract
All Other
25/hr
Job Details
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IDR is seeking a Service Desk Analyst to join one of our top healthcare clients onsite in Denver, CO. This will be a 3 month contract, potential to extend or convert. This is also a fully remote opportunity. If you want to join a large organization and work within an ever-growing team-oriented culture, apply now!
Position Overview/Responsibilities for the Service Desk Analyst:
- Work assigned ticketing and chat queue.
- Respond to, diagnose, and support PC, server, applications, and hardware through discussion with users.
- Leverage knowledge base to improve and support first call resolution
- Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed
Required Skills for the Service Desk Analyst:
- At least (3) years of IT Service Desk or Helpdesk experience
- Extensive (3+ years) customer service and troubleshooting skills
- Strong familiarity with personal computers, required
- High School Diploma or equivalent, required
Tech Skills:
- ITIL Foundations
- Able to troubleshoot desktop issues
- Customer Service Skills
- Personal Computer knowledge
- Help Desk knowledge
- ServiceNow ticketing knowledge
- Software Installation
- Client connectivity – PingID, VPN, IP Softphone In-depth knowledge of Windows 10 operating systems Familiarity with O365
Preferred Skills for the Service Desk Analyst:
- Associates or Bachelor's Degree preferred
- HDI (Help Desk Institute) Certification
- A+ Certification
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details: $25-27/hr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.