Order Management Coordinator

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IDR is seeking a Order Management Coordinator to join one of our top clients in Suwanee, GA. This role involves providing superior operational, logistics, and customer service support to our customers, ensuring we meet or exceed their requirements and expectations. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Order Management Coordinator :

• Analyzing technical manuals and wiring schematics to accurately answer customer requests regarding parts and equipment model numbers, compatibility, and other semi-technical questions
• -Processing customer orders in an accurate and expeditious manner, ensuring Division policies are adhered to
• Handling confrontational or stressful interactions with customers professionally
• Investigating and resolving shipment errors, damaged freight, and billing errors, issuing credits when needed
• Corresponding to all phone and email requests and questions in a professional manner ensuring quality customer care and service

Required Skills for Order Management Coordinator :

• Bachelor degree, professional certification preferred
• Strong communication skills, both oral and written
• Proven planning, problem-solving, and business logic abilities
• Excel experience preferred
• Experience in an order management role and comfortable with high volume data entry

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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