Team Member Fund Assistant

Job ID: 347896    Posted 1 day ago

Brentwood, Tennessee


Administrative / Clerical

Job Details

IDR is seeking a Customer Service Member to join one of our top clients. This is a HYBRID role and a 6-month W2 contract with an opportunity to extend or convert. If you are looking for Customer Service roles with large organizations, please apply today!


Position Overview/Responsibilities for the Customer Service Member:

  • Answer internal phone calls and provide assistance with sensitive and confidential information
  • Assess the nature and urgency of each situation and provide appropriate support and guidance.
  • Collaborate with other departments or external agencies to coordinate additional support services as needed.
  • Document each interaction accurately and comprehensively in the customer service database


Required Skills for the Customer Service Member:

  • Great communication skills
  • Detail oriented
  • Able to handle high tense and potentially emotional situations
  • Work through difficult situations
  • Ability to multitask (answer emails, messages, phone calls, etc.)
  • Time management skills
  • Microsoft Excel and Outlook skills


What’s in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture


Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.